FTSS were called into action on the morning following the
gas explosion and remained on site late into the night providing reassurance to
policyholders and support to our clients. Our teams worked constantly in appalling
weather conditions, battling driving rain and strong winds to secure properties
and sheet over rooftops to prevent secondary damage to properties affected by
the explosion.
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| Pictures - BBC News |
In total, FTSS carried out repairs and provided assistance
to 13 homes over the course of the following weeks, ensuring that all families
returned home within weeks of the incident, even in the worst affected
properties.
The zone of damage affected two roads with domestic
dwellings on both sides. FTSS were responsible for properties spread throughout
the entire zone and effectively carried out a triage style repair system to
categorise and systematically rebuild the damaged properties based on level of
damage to the structure and decorative finishes, and the requirements of both
policyholders and our clients.
To provide the required level of contact and reassurance,
FTSS maintained a visible presence 7 days a week for 2 weeks following the
explosion. A temporary office was supplied to the incident zone in the form of
an environmentally friendly welfare unit and office facility, which provided a
focal point of contact for staff, clients and concerned policyholders.
The incident provided FTSS with the opportunity to put into
practice the plans we had laid for responding to a large scale disaster with
widespread damage affecting several properties. We proved to ourselves and our
clients that we were able to effectively manage such an incident without the
need for multiple contractors, which creates confusion and duplication of work for
clients, and increased costs for insurers.
Of the 8 known additional properties which were damaged, to
which FTSS did not respond, all but 2, utilised individual contractors to
undertake repairs, and only 3 had completed repairs at the time FTSS left site
with all works complete.
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